Privacy Policy
Last updated: August 3, 2026
Cohesion Labs LLC ("HealthFlo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1.Information We Collect
1.1Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or request a demo
- Subscribe to our newsletter
- Contact us with inquiries or feedback
- Use our services
This information may include your name, email address, practice or organization name, job title, phone number, and any other information you choose to provide.
1.2Automatically Collected Information
When you access our website or services, we may automatically collect certain information, including:
- Device and browser information
- IP address and location data
- Usage data and analytics
- Cookies and similar tracking technologies
2.How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Improve and personalize your experience
- Communicate with you about updates, promotions, and support
- Process transactions and send related information
- Comply with legal obligations and enforce our terms
- Protect against fraudulent or unauthorized activity
3.Protected Health Information
HealthFlo provides automation services for healthcare administrative workflows. In the course of delivering these services, we may process protected health information (PHI) on behalf of covered entities and business associates. When we do so, we act as a business associate under the Health Insurance Portability and Accountability Act (HIPAA) and handle PHI in accordance with our Business Associate Agreements (BAAs). We do not use or disclose PHI except as permitted by those agreements and applicable law.
We retain PHI only for the duration required by our service agreements and applicable law. In the event of a breach, we notify affected covered entities within 30 days as required by HIPAA.
4.Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who perform services on our behalf
- Marketing: We may use your organization's name and logo to identify you as a Healthflo customer in our marketing materials, including our website, unless you opt out by notifying us at dev@cohesionxlabs.com.
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
5.Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Employee training and confidentiality agreements
6.Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of marketing communications
We retain your personal information for as long as reasonably necessary to provide our services and comply with our legal obligations.
7.Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
8.Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
9.International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10.Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.
11.Contact Us
If you have questions about this Privacy Policy, please contact us at: